Increasing Billable Hours with Cloud AVL

At Carma we realize the success of our clients means the same for us. That's why we are always on the lookout for ways to help our clients improve their business processes. That's why whenever a customer tells us our product helped them make more money (and not just save it), we are all ears to learn more.  

About six months ago I spoke with a client, who sells IT services to small and medium sized businesses throughout the NY / MA / VT area, and they approached us with a request. They wanted more specific fleet reports sent to their billing contact's email inbox every day, detailing how long their technicians were at every single location. As I spoke with them more, it became clear they realized their technicians were not so good at telling time (who is?) and the work orders they were filling out were not always correct. This was costing them money.

A surprising number of our customers still rely on paper forms for just about everything. This client was interested in moving away from the inaccuracy of paper, and using the power of CarmaLink to track their technician's billable hours with GPS.  

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I worked with our development team to craft a new Daily Report that outlined all the stops the technicians made, and for how long. Our client then matched those stops up to their work orders to ensure all their clients were being billed accurately. Pretty smart! 

It turns out our client's technicians were frequently under-estimating how much time they spent at a job site. Technicians frequently rounded down when estimating job time, for fear of soliciting a complaint from the client. When switching to our new CarmaLink Daily Stop report backed by HD GPS and Google Maps, CarmaLink users were able to authoritatively know exactly how much time their employees were at every job site.

The increase in billing accuracy alone more than made up for the monthly cost of CarmaLink for this particular customer. This new Daily Stop report style is now offered to all CarmaLink clients that wish to have a deeper understanding of their workforce without having to rely entirely on error-prone paper work orders that are hastily filled out in the field.